Friday, July 17, 2020

How do you optimize the partner experience within a partner ecosystem?

Anytime we bring on an ecosystem vendor, we start off by sharing who each of our top partners are and understand where the synergies are. And most of the time our partners align, which allows us to leverage each other's intel to evaluate the business objectives and perspective of our partners. Today, it's not enough to go to partners and say you fit. You have to have a plan showing how you fit.

How do you optimize the partner experience within a partner ecosystem?

Partner experience is a force multiplier. This is a big deal. If you focus on your partners’ experience, you will forge the relationships that help scale and expand your reach into new markets. This happens through training, enablement, and listening. All campaigns or marketing collateral must be put together through the partner perspective and be material that partners can actually bring to their customers.

When partners go to market, what’s the ideal way to handle sales compensation?

Sales compensation is up to the partner. As you work with ecosystem vendors, it’s important to track internal involvement on deals being made between partners and vendors. Track the data to show the sales team how integrated and intertwined you are and how you fit into multiple categories. Then bring it to the marketing team and build a campaign.


Through this process, let the ecosystem be the force multiplier. If you can build a variety of impactful campaigns you can help your partner stand out among the competition.
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