Wednesday, January 6, 2021

Remote work options become permanent

The CIO stature has risen and is now recognized for the leadership role CIOs played throughout the pandemic. The overall role of the CIO is becoming rightfully elevated and will continue to have a major impact in the way services are offered to its internal customers and citizens for years to come. The rise of the CIO also lifts the careers of tech professionals in all areas.

Citizen centric focus grows in emphasis and importance. Citizens have become more insistent that they be treated as stakeholders as opposed to mass consumers of services. Public managers have observed that greater citizen focus leads to improved communications, citizen satisfaction, and builds a greater sense of community pride along with meaningful community involvement.

Remote work options become permanent as public managers recognize the importance and efficiency of having at least some workers maintain their option of working from home. Underlying this shift is the recognition that productivity can be measured, and accountability maintained just as well as onsite staff.

The future of the office is changed forever. Based on the experience of the “Great Pivot of 2020” many question the need to expand, build or maintain costly office space that may no longer be viable. With the turn to more online services supported by workers from almost any location. There will of course always be a need for physical space to meet but individual offices may shift to shared temporary workstations used by workers when they are in the office. As local governments seek ways to cut operational costs, office space may top the list.

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