For an IT business, downtime for customers is one of the worst things that can happen. Unfortunately, it is a part of operations, but cutting it down to as small a window as possible is certainly ideal. Individuals who have completed their OSA Certification will be familiar with some of the reasons that IT service downtime is necessary.
However, they will also be prepared to minimize that downtime. By learning some of the ways to prepare for downtime, as well as the ways to boost efficiency, someone trained in OSA will be able to get back online and operating faster than ever before. This is a positive thing in just about every respect, because it makes for happier customers and less room for error.
By knowing some of the most common risks for the industry, as well as how to combat them, someone trained in OSA Certification will be able to improve the process of implementation and bring to light problems before they are apparent to the company as a whole.
In theory, the ITIL lifecycle is clear. There are multiple phases, and each connects to the next to create a circular, ongoing cycle. However, individuals may not also know exactly where they fit in that cycle. Furthermore, they may not know who to report to when incidents occur.
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